Refund policy

Return requests

We accept return requests within 30 days of delivery. To be eligible, an item must be unworn or unused, in the same condition in which it was received, with tags and original packaging. Proof of purchase is required.

To request a return, contact us at info@protonapparel.com. Please wait for approval before sending anything back. Items returned without prior authorization will not be accepted. If your return is approved, we will provide a return shipping label and instructions on where and how to send it.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect so we can review the issue and help resolve it.

Exceptions

Some items are not eligible for return, including custom or personalized products, perishable goods, personal-care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable. Contact us if you have questions about a specific item.

Exchanges

The quickest way to get a different item is to request an eligible return. Once it is approved, you may place a separate order for the replacement.

European Union 14-day cooling-off period

If an order is shipped into the European Union, you may cancel or return it within 14 days, for any reason and without justification. Items must be unworn or unused, in the same condition in which they were received, with tags and original packaging. Proof of purchase is required.

Refunds

We will notify you after receiving and inspecting a return to let you know whether the refund is approved. Approved refunds are sent to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at info@protonapparel.com.